Customer Service Specialist - Apprenticeship - Level 3

What will I study on this course?

Content topics include:

• Knowledge - Business knowledge and understanding, customer journey knowledge, knowing your customers and their needs/customer insight, customer service culture and environment awareness
• Skills - Business-focused service delivery, providing a positive customer experience, working with customers and insights, customer service performance, service improvements
• Behaviours - Developing self, ownership/responsibility, team working, equality, presentation

You will need:

• GCSE grade 4 in English and maths is preferable but not essential
• An interview and Initial assessments will be carried out to determine suitability to work at this level.
• Your job role should be for at least 30 hrs per week, although we can consider part time roles.

How long is this course?

15 Months

When does this course start?

If you have an employer and they want you to start an apprenticeship, please apply below

How many hours / days per week is this course?

Flexible but you need an employer to commence the apprenticeship. You may be required to attend monthly campus workshops to cover the knowledge aspects of your apprenticeship

What qualification will I achieve?

Customer Service Specialist Level 3 Apprenticeship

How is my course assessed?

• You will build an e-portfolio of evidence and will be assessed in the workplace using a range of methods, for example written assignments, case study work, reflective accounts and practical observation etc.
• An Assessor will visit you in the workplace on a regular basis in order to support you.
• The end point assessment is carried out by an independent and impartial assessor and includes: Practical observation with Q & A's, work based project, supported by an interview and a professional discussion support by a portfolio of evidence.